HomeAway (VRBO) Integration

HomeAway and VRBO Integration

Connecting your HomeAway or VRBO account with your RemoteLock account, approved bookings made on HomeAway will be automatically added to your RemoteLock account. The guest's pin code will be created for the duration of their stay.

The guest code will be sent to the HomeAway app on the details screen.

HomeAway App Main Details and Access Instructions:

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From the Connect by RemoteLock portal, click the drop-down in the upper right-hand corner of the page and select the HomeAway Integration:


To connect your lock to a HomeAway account, click on the "Connect with HomeAway" button located in the Integrations tab.


If you are not already logged into your HomeAway account you will be asked to log in.

The next page will ask to allow RemoteLock to access your HomeAway account. This information will be used to create codes based on reservation data from HomeAway.


A list of properties on the HomeAway account will then be displayed. Select the property or properties that you would like to integrate with this lock.

Selecting Add Lock will bring up a list of your associated locks. 
Choose the appropriate lock and click "ADD".
You should see a "Saved" confirmation at the bottom of the page and the lock added to the page next to your listing.

From the HomeAway / VRBO side...

A customer will find and review your listing, select the dates and number of guests, and click "Request to Book" to initiate the booking process.
The system will verify if the dates are available and give the customer a quick summary of the booking including a breakdown of all costs associated.
Selecting Continue Booking will take them to another details page to Begin The Booking process.
From the Begin your booking page the customer will input their name, email, phone number and personal information. 

Clicking Continue will bring them to the Review Rules and Policies page.
From the Review Rules and Policies page, the customer will have to accept the terms of the rental and agree to comply.
Clicking Continue will land the customer on the Billing and Payment Page. 
From the Payment Information page, the user will have to enter their payment information and Submit the Request.
After the customer clicks "Submit Request" you will have to approve or deny the booking. The customer will land on a booking confirmation page and receive a booking confirmation email from HomeAway / VRBO after your approval.
This email will contain information on the booking such as start and end times, a view of the full itinerary including the address for their stay, the amount paid, reservation code, and an option to change the reservation. They will also see information on the host (your HomeAway / VRBO information), house rules, what to expect, and an option to contact VRBO / HomeAway support.

**Please note, this email will not contain the pin code or access instructions from RemoteLock. The guest code will be sent to the HomeAway app on the details screen > Access Instructions.

Once the user is automatically added to the RemoteLock doors associated with this property, RemoteLock will *not* automatically send the guest email template associated with these locks to the VRBO / HomeAway customer. Instead, we send the PIN and Access Instructions associated with your account to HomeAway via an API endpoint which they created. This information is accessible in the HomeAway / VRBO account when logged in as the property owner. The guests will be able to view this information in their app as well.
The HomeAway/VRBO Guests will be automatically added to the lock and visible in the portal under the Access Tab
Selecting a Guest from the portal will give you more options to edit and add additional door access.


Select the settings tab in the HomeAway integration tile to enable notifications. You can select to send notifications on Guest Access, First Guest Access Only (the first time the guest accesses your lock). And whether you would like to be notified via Text, Email, Or Webhook (HTTP push).


Disconnect (Cancel) Integration:

When disconnecting from HomeAway:
  • Doors will be unassociated from HomeAway Listings
  • Cancellations or date/time changes to existing Reservations will no longer take effect, even after reconnecting
  • All existing Guest Access Codes will be preserved
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