HomeAway (VRBO) Integration

HomeAway and VRBO Integration

By connecting your HomeAway account with your RemoteLock account, approved bookings made on HomeAway will be automatically sent to your RemoteLock account. A code will then be created for the duration of the guests stay. The code will not be sent to the guest's HomeAway app until you specify this action on the HomeAway site. You can go to the HomeAway site and set a time frame for when the guest will receive their code.

Start by logging in to your account from RemoteLock.com

From the Connect by RemoteLock portal, click the drop-down in the upper right-hand corner of the page and select Integrations.

*Connect with HomeAway *

To connect your lock to a HomeAway account, click on the "Connect with HomeAway" button located in the Integrations tab.

If you are not currently logged into HomeAway, on the following screen you will be asked to log in. Proceed to the next step if already logged in.

The next page will ask to allow RemoteLock Connect to access your HomeAway account information which will be used to create codes based on a reservation from HomeAway.


A list of properties on the HomeAway account will then be displayed. Select the property or properties that you would like to integrate with this lock.

Selecting Add Lock will bring up a list of your associated locks. 
Choose the appropriate lock and click "ADD".
You should see a "Saved" confirmation at the bottom of the page and the lock appropriately added to the page.
From the HomeAway / VRBO side... A customer will find and review your listing, select the dates and number of guests, and click "Request to Book" to initiate the booking process.
The system will verify if the dates are available and give the customer a quick summary of the booking including a breakdown of all costs associated.
Selecting Continue Booking will take them to another details page to Begin The Booking process.
From the Begin your booking page the customer will input their name, email, phone number and personal information. 

Clicking Continue will bring them to the Review Rules and Policies page.
From the Review Rules and Policies page, the customer will have to accept the terms of the rental and agree to comply.
Clicking Continue will land the customer on the Billing and Payment Page. 
From the Payment Information page, the user will have to enter their payment information and Submit the Request.
After the customer clicks "Submit Request" you will have to approve or deny the booking. The customer will land on a booking confirmation page and receive a booking confirmation email from HomeAway / VRBO after your approval.
This email will contain information on the booking such as start and end times, a view of the full itinerary including the address for their stay, the amount paid, reservation code, and an option to change the reservation. They will also see information on the host (your HomeAway / VRBO information), house rules, what to expect, and an option to contact VRBO / HomeAway support.
*Please note, this email will not contain the pin code or access instructions from RemoteLock.
Once the user is automatically added to the RemoteLock doors associated with this property, RemoteLock will *not* automatically send the guest email template associated with these locks to the VRBO / HomeAway customer. Instead, we send the PIN and Access Instructions associated with your account to HomeAway via an API endpoint which they created. This information is accessible in the HomeAway / VRBO account when logged in as the property owner. The guests will be able to view this information in their app as well.
The HomeAway/VRBO Guests will be automatically added to the lock and visible in the Connect portal.
Selecting a Guest from the portal will give you more options to edit and add additional door access.
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