Billing

Access your account's billing details from the upper right-hand menu by selecting My Account then clicking the Billing tab.

 
Your Subscription

The next payment amount and date of new billing charge and options for your subscription will be displayed here.

Switch To Monthly/Yearly

Change the billing frequency from monthly to yearly or yearly to monthly.

Cancel A Subscription

Cancel the paid subscription and prevent future charges.

 


Plans

We offer multiple Account Plans to provide diverse options of features for different types of owners and à la carte device pricing.

 

Basic Plan: Free

This entry plan provides full remote control and monitoring of your device. Features include:

  • Lock/Unlock control
  • Access User management
  • Guest User management
  • 7-Days of Event History
  • Lock & User schedules
  • 2 Account Admins/sub-users ($0.99 each additional)
  • Unlimited number of access users
    Unlimited number of guest users
    Unlimited number of property locations
    Unlimited number of locks
    Manage access from smartCONNECT portal
    IOS and Android app
    Email to guest
    1 year warranty
    Customer Support
    Low battery & basic alerts
    ACS compatible (requires addn plan)
    Data Export to CSV
  • Event History - Audit Trail = 7 days
  • Number of Admins = 2
Premium Plan: $3/month

The Premium Plan includes all the features in the Basic Plan plus the following...

  • 90 days of Event History
  • Text & Email Notifications
  • Partner Integrations - Airbnb, HomeAway (1 listing included, $1.25 each additional)
  • 5 included Account Admins ($0.99 each additional)
  • Unlimited number of access users
    Unlimited number of guest users
    Unlimited number of property locations
    Unlimited number of locks
    Manage access from smartCONNECT portal
    IOS and Android app
    Email to guest
    1 year warranty
    Customer Support
    Low battery & basic alerts
    ACS compatible (requires addn plan)
    Data Export to CSV
    Other integrations, Guesty, beds24 etc
    All alerts - Webhooks
  • Event History - Audit Trail = 90 days
  • Number of Admins = 5
  • Airbnb/VRBO integration 1 included
Pro Plan: $10/month

The Premium Plan includes all the features in the Premium Plan plus the following...

  • 365 days of Event History
  • Door Groups
  • Mass User Assignment (assign Users to Groups or Locations)
  • Common Door Functionality
  • 20 included Account Admins ($0.99 each additional)
  • Unlimited number of access users
    Unlimited number of guest users
    Unlimited number of property locations
    Unlimited number of locks
    Manage access from smartCONNECT portal
    IOS and Android app
    Email to guest
    1 year warranty
    Customer Support
    Low battery & basic alerts
    ACS compatible (requires additional plan)
    Data Export to CSV
    Other integrations, Guesty, beds24 etc
    All alerts - Webhooks
    Common/Group Doors
  • Event History - Audit Trail = 1 year
  • Number of Admins = 20
  • Airbnb/VRBO integration 5 included

Please note, additional notifications are made available to Premium and Pro plan customers. 

The following notifications are available for the Basic Plan: connectivity,power_level_low, access_guest_late_sync, access_person_sync_failed

The following notifications are available for the Premium Plan: connectivity, power_level_low, access_guest_late_sync, access_person_used, access_person_sync_failed, access_person_synced, acs_door_opened, acs_door_closed, acs_door_held_open, acs_requested_to_exit, unlocked, locked,access_denied, temperature_changed, humidity_changed, relay_enabled, relay_disabled, reset


Device Pricing

ResortLocks (algorithmic locks)

Due to the lack of internet communication between the lock and the portal, we do not charge any fees for the use of the RL2000 and RL4000 models. Additional fees for features of the account still apply.

Wi-Fi Connected Locks

We charge a flat $.99/month fee per internet connected WiFi lock registered to the account.The following multi-lock monthly pricing is offered and automatically applied to each account:

  • 1 - 5 : $0.99/lock
  • 6 - 10 : $0.95/lock
  • 11 - 25 : $0.89/lock
  • 26 - 50 : $0.85/lock
  • 51 - 159 : $0.79/lock
  • 160 + : $0.75/lock

 


Why Do We Charge Fees?

Nobody likes fees. We get it.

Despite this fact, there are many costs involved in bringing this software service to our customers. Much like the cell phone industry, there are costs associated with the hardware (the cell phone in this example), as well as costs with providing the ongoing service (the cell phone network).

In our case, there is also a hardware component (connected door locks & other devices), as well as ongoing service (communication with devices & software maintenance). There is significant cost involved with hosting and maintaining the cloud servers, data exchanged between devices and customer accounts, and the development and maintenance of the cloud software applications. In some cases we have separated out some of the more costly features for us to provide so that we can offer lower-cost options for those not needing those features.

Additionally, our developers are constantly upgrading the application so that our customers can take advantage of useful new features.


Credit and Debit Cards

Multiple credit and debit cards may be added to the account.

Add Card

Add a new credit or debit card to the account.

Make Default

Change the default card that is charged for billing subscriptions to the selected card.

Delete Card

Remove the credit or debit card from the account. You are not able to remove the "Default" card from the account. You must assign another card the "Default" status by selecting "Make Default" on another card first.


If you would like to 'pay by check' you could initiate that agreement by contacting our sales department (email: sales@remotelock.com). When set to 'pay by check' instead of credit card, we will generate an invoice at the end of the period and charge for exactly which features were used (or the difference from what was paid up front). We track exactly what features have been used throughout the year or the pay period and will generate an invoice to see exactly how much was spent and for which features.

Please contact support with any questions or concerns!

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