Billing

Access your account's billing details from the upper right-hand menu by selecting My Account then the Billing tab on the left-hand side of the page.

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Plans

We offer multiple Account Plans to provide diverse options of features for different types of owners and à la carte device pricing.

See how the BASIC plan compares to the BASIC PLUS plan.

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The BASIC plan only includes Health Notifications, Remote Lock, & User Management features. The BASIC PLUS plan also includes Access Notifications.

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The Property Management Plans: SINGLE-PROPERTY, MULTI-PROPERTY, and ENTERPRISE. 

All plans with a Partner Integration include 1 listing for each lock in your account.

Additional listings will cost $1 each per month.

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See How the various Property Management plans compare.

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Take note of the differences in features and choose the plan that best fits your needs.

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Your Subscription

The Billing status, next payment amount, date of new billing charge, and additional options for your subscription will be displayed at the top of the billing page.

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Switch To Monthly/Yearly

Change the billing frequency from monthly to yearly or yearly to monthly (please note, paying for a full year automatically applies a 10% discount to the total).

Cancel A Subscription

Cancel the paid subscription and prevent future charges.


Plan and Pricing Information

BASIC LOCK PLANS

BASIC: Starting at $1 per month ($0 Plan + $1 Per Lock).

Basic smart lock functionality with health status. 1 Account Member. Up to 3 Doors. Up to 50 Access Users. 7 Day History.

Features - Remote Lock & User Management, Health Notifications.

BASIC PLUS: Starting at $3 per month ($2 Plan + $1 Per Lock).

Smart lock management with access notifications. 3 Account Members. Up to 20 Doors. Up to 100 Access Users. 90 Day History.

Features - Remote Lock & User Management, Health Notifications, Access Notifications.

PROPERTY MANAGEMENT PLANS

SINGLE-PROPERTY: Starting at $6 per month ($3 Plan + $3 Per Lock).

Vacation rental management made easy with robust software. 3 Account Members. Up to 20 Doors. Up to 100 Access Users. 90 Day History.

Features - Remote Lock & User Management, Health Notifications, Access Notifications, Guest Communication (email/text), Guest Automation via Partner Integrations, Access & Device Schedules, Custom Administrator Roles, Partner Lock Integrations.

MULTI-PROPERTY: Starting at $12 per month ($7 Plan + $5 Per Lock).

Property management software that scales with your business. 5 Account Members. Up to 40 Doors. Up to 200 Access Users. 180 Day History.

Features - Remote Lock & User Management, Health Notifications, Access Notifications, Guest Communication (email/text), Guest Automation via Partner Integrations, Access & Device Schedules, Custom Administrator Roles, Partner Lock Integrations, Group Management, Common Door, Access Control Systems, Reports, Tenant Management.

ENTERPRISE: Starting at $50 per month ($45 Plan + $5 Per Lock).

The ultimate solution for large scale businesses. Unlimited Account Members. Unlimited Doors. Unlimited Access User. 365 Day History.

Features - Remote Lock & User Management, Health Notifications, Access Notifications, Guest Communication (email/text), Guest Automation via Partner Integrations, Access & Device Schedules, Custom Administrator Roles, Partner Lock Integrations, Group Management, Common Door, Access Control Systems, Reports, Tenant Management, and API Access. 


Features Explanation:

Remote Lock & User Management: Remotely manage your connected locks and access users.

Health Notifications: Receive email or text notifications if batteries are low, a device drops offline, or users fail to sync with a lock.

Access Notifications: Set email or text notifications when access is granted. Choose to receive notifications for all access events or for specific users.

Guest Communication (email/text): Automate communication with guests with customizable email templates and automatic send schedules.

Guest Automation via Partner Integrations: Integrate with your Airbnb, HomeAway and other listing site accounts to automatically generate guest access after bookings are made.

Access & Device Schedules: Limit access by creating schedules such as Monday - Friday, 9-5. Create device schedules to lock the door every day at a specific time.

Custom Administrator Roles: Create additional account administrators with custom permissions. For example, limit an admin's permissions so they cannot edit or delete a device, but can create new access users.

Partner Lock Integrations: Bring the power and convenience of the RemoteLock platform to your other locks through our partner integrations such as August and Vera.

Group Management: Create groups of locks so you can grant access to users all at once. For example, create a group of all locks on the first floor and then assign that group to a user to quickly add that users code to all locks in the group.

Common Door: This function is used in buildings where interior doors/units are protected by a common main entry. The function will set the exterior entry as common to specified doors (or all doors) on the interior and will duplicate any user added to a single interior door on the exterior common door.

Access Control Systems: Need to control exterior doors, garage doors or elevators? Utilize RemoteLock ACS via Mercury control panels to control any common door.

Reports: View and create reports across all of your locations and locks. Filter by date range, location, access user, event type and more, and then export your data to excel.

Tenant Management: Provide renters with control of the devices within their unit. Renters will only have access to the devices you specify.

API Access: Need to integrate the RemoteLock platform into an existing application? Utilize the RemoteLock API to pass along the convenience of wireless access control and smart locks to your customers.


Credit and Debit Cards

Multiple credit and debit cards may be added to the account.

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Add Card

Add a new credit or debit card to the account.

Make Default

Change the default card that is charged for billing subscriptions to the selected card.

Delete Card

Remove the credit or debit card from the account. You are not able to remove the "Default" card from the account. You must assign another card the "Default" status by selecting "Make Default" on another card first.


Billing Details

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The Billing Details section provides an overview of all paid items. Please note, recent changes to your subscription may not be reflected in these amounts for up to 24 hours.


Invoices

See all the invoices sent to your account

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If you would like to 'pay by check' you could initiate that agreement by contacting our sales department (email: sales@remotelock.com). When set to 'pay by check' instead of credit card, we will generate an invoice at the end of the period and charge for exactly which features were used (or the difference from what was paid up front). We track exactly what features have been used throughout the year or the pay period and will generate an invoice to see exactly how much was spent and for which features.
 

Please contact support with any questions or concerns!

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