If this is the first time connecting your lock to wifi please see our Connecting your lock to WiFi article and video.
If you have previously connected your lock to WiFi and there have been any changes to your network or router name, password, or SSID broadcast settings, you will need to reconnect your lock to the new or updated network.
To change the WiFi network that your lock is (or was previously) connected to, enter the following sequence on your lock's keypad:
[Programming Code], #, 312, #
This function will clear the existing WiFi setup.
Next, enter the following to get the lock to display (or broadcast) its WiFi beacon again:
[Programming Code], #, 320, #
If you are not sure whether or not your lock is currently connected to wifi, please check the portal for the lock’s online/offline status. This is seen on the lock's information tile from the Dashboard or Devices tab.
If you do not have access to the online portal, you could check the lock’s connection status by entering the following command on the keypad:
[Programming Code], #, 300, #
This command will 'Show WiFi Status'. Check to see if the lock is successfully connected to the internet based on these responses:
2 green beeps = successfully connected
1 green, 2 red beeps = in AP mode
1 green, 3 red beeps = no internet access
1 red, 1 green beeps = in Sleep mode
4 short red beeps = Disconnected / Error
If you encounter a firewall issue that is preventing you from connecting your lock, please provide this information to your network specialists or internet service provider (ISP).
A router firewall may have high security or parental controls configured, and these settings may block some required network ports for the device. The following network ports should be opened/whitelisted on your router:
80 - HTTP port
443 - For SSL
53 - For DNS resolution
55055 - UDP bi-directional
55056 - UDP bi-directional
If whitelisting a URL, please allow anything going to or coming from “aylanetworks.com”. Traffic is then done on the aforementioned ports.
Additional URL to Whitelist: https://api-field.aylanetworks.com/devicefactory/v1/devices/
If you are still unable to get your lock to connect to wifi, please read through the WiFi section in our Troubleshooting and Best Practices article or schedule a call with our technical support team to help walk you through the process.