If this is the first time connecting your lock to wifi please see our Connecting your lock to WiFi article and video.
If you have previously connected your lock to WiFi and there have been any changes to your network or router name, password, or SSID broadcast settings, you will need to reconnect your lock to the new or updated network.
To change the WiFi network that your lock is (or was previously) connected to, enter the following sequence on your lock's keypad:
[Programming Code], #, 312, #
This function will clear the existing WiFi setup.
Next, enter the following to get the lock to display (or broadcast) its WiFi beacon again:
[Programming Code], #, 320, #
If you are not sure whether or not your lock is currently connected to wifi, please check the portal for the lock’s online/offline status. This is seen on the lock's information tile in the Dashboard or from the Devices tab.
If you do not have access to the online portal, you could check the lock’s connection status by entering the following command on the keypad:
[Programming Code], #, 300, #
This command will 'Show WiFi Status'. Check to see if the lock is successfully connected to the internet based on these responses:
2 green beeps = successfully connected
1 green, 2 red beeps = in AP mode
1 green, 3 red beeps = no internet access
1 red, 1 green beeps = in Sleep mode
4 short red beeps = Disconnected / Error
If you encounter a firewall issue that is preventing you from connecting your lock, please provide this information to your network specialists or internet service provider (ISP).
A router firewall may have high security or parental controls configured, and these settings may block some required network ports for the device. The following network ports should be opened/whitelisted on your router:
80 - HTTP port
443 - For SSL
53 - For DNS resolution
55055 - UDP bi-directional
55056 - UDP bi-directional
If whitelisting a URL, please allow anything going to or coming from “aylanetworks.com”. Traffic is then done on the aforementioned ports.
Additional URL to Whitelist: https://api-field.aylanetworks.com/devicefactory/v1/devices/
FAQ from our Troubleshooting and Best Practices article:
Problem: Serial number has already been registered error
Solution: You can attempt to find the correct serial number for your lock by following the following steps.
If you're receiving this error within support hours, please contact support by emailing email@example.com or calling the support phone number.
Please follow the steps below to find out your lock's serial number and then connect the lock to the WiFi.
Please make sure you are standing right next to the lock for the duration of this process:
1) First, enter this on the keypad of the lock: PROGRAMMING CODE --> # --> 312 --> #
(if you have a RG / 5i model lock, please use the 'LockState' button instead of #)
2) Next, enter this sequence on the keypad of the lock: PROGRAMMING CODE --> # --> 320 --> #
3) Use a smartphone or laptop to check and see if there is a "RemoteLOCK" network available in your WiFi settings. Once you see this, click on the "RemoteLOCK" network to connect to it.
Note: Once you connect, you may see a pop up saying "Connected. No internet available". This is okay.
4) Now that you are connected to the RemoteLock network, open up a google chrome browser. If you were re-directed when you connected the RemoteLOCK network, please ignore this for now and continue to opening up a web browser.
5) In the browser bar, enter the following: 192.168.0.1/status.json -- then search or return.
6) This is going to bring up a page full of data. Within the data, find the sequence that begins with "AC00W00...". This, with the 7 digits after it, is your serial number. Write it down for your records.
7) Once you have retrieved the serial number, you can delete the "/status.json" from the browser bar and just search "192.168.0.1"
8) Once you search that IP address, it will pull up all of the local networks that you can connect your lock to. Click "Connect" next to the name of the router that you want your lock connected to, and then enter your router password and click "Connect".
9) Soon, you will get a message that says "Connection Complete" and you should hear the lock beep twice.
In some cases, you will get the connection complete message without hearing the beeps, or vice versa. Typically that is fine, your lock should still have connected.
10) Now that the connection is completed, you should be able to register your lock in the EdgeState portal using the locks serial number you wrote down in step 6 (above).
If emailing support for a resolution, please provide a screenshot, screengrab, or image of the MacID that is being beaconed from the lock.
To provide a screenshot of the MacID, go to your phone or computer settings tab > WiFi tab > and make sure WiFi is turned on.
Next, you'll identify the network being beaconed by the lock. The network will start with "RemoteLOCK-", followed by the Mac ID and will look something like this:
If you are still unable to get your lock to connect to wifi, please read through the WiFi section in our Troubleshooting and Best Practices article or schedule a call with our technical support team to help walk you through the process.