Mobilekey Mobile Credential Setup

RemoteLock has partnered with Unikey to bring mobile credentials to the platform via an ACS compatible reader.  The Mobilekey reader can be connected to the ACS Mercury Control to accept both mobile credentials (via iOS and Android devices) and MiFare cards.

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Getting Started

After installing the Mobilekey reader and connecting to RemoteLock's ACS Mercury panel, go to the Integrations section to activate the Mobilekey mobile credential functionality. 

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Click into the Mobilekey Integration tile to view options:

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Add Installer(s)

In order to provide credentials to a reader, the reader will need to be registered with your RemoteLock account.  This registration process can be done by users that you designate as an installer.  When installers open the mobile app, they are provided additional functionality within the app to register a reader.  Normal mobile app users will not have access to this function.

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Note: Adding an Installer only provides the user the ability to register a device. It does not also provide access, or the ability to unlock the door. To allow an installer to also unlock the door, you must add them as an Access User to that door.

After adding an Installer, this user (which may be yourself) will receive an email invitation to the address provided.  This email will contain:

(1) a link to the MobileKey app to download

and

(2) a link to enroll their mobile device with the RemoteLock system.

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Download MobileKey App

Click on the link within the email invitation to download the app from either the App Store or Google Play.

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Once downloaded, open the MobileKey App.  The user is asked to allow permission to both Bluetooth and Remote Notifications.  Accept both to continue.  Because the mobile credential system utilizes Bluetooth, you must have Bluetooth enabled on your phone.  Remote Notifications also need to be allowed to manage credentials.

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From the MobileKey app, you'll have the option to update settings and set the proximity for users (how far from reader to detect the credential) as well as other customization.

Enroll Your Device

After downloading the MobileKey app, go back to the invitation email and click on the link in step 2 to enroll your mobile phone as an installer.

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Clicking this link will launch your mobile app and enroll your device.

After following the steps to Accept the MobileKey credential
with ”Installer Permissions,“ press the “>” located to the left of the
Location Name in the app.

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In the upper-right of your screen, click on the “+” icon to add a new reader to this Organization.

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Next, you'll be prompted to Name the RemoteLock Reader. 

We suggest a descriptive name that will make management easier, such as “Front Entrance Door” or similar. It is also advised that the name used matches the name of the door within the access control system (ACS), if applicable so that two different names do not exist for the same door or entrance.

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Whatever name is chosen will be displayed in the list of readers for that Location.

After naming your device, click next to finish Enrolling.

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Hold your device up to the reader until you receive a Device Enrolled notification.

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Clicking through the location will allow you to 'Configure' the reader.

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From the EDGEstate portal, allow credentials and select which doors have Mobilekey readers installed. unikeyenabledevice.png

Once the devices with a Mobilekey reader have been selected and enabled. You'll see the 'Unikey' logo next to the locks in the Devices view.

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When adding an Access User or Guest to this device you will now have the option to 'Allow this user to access Mobilekey-enabled doors via the MobileKey app. Ensure you're enabling this option while creating access.

If the guest or user will have the same email address as the email to log in to the MobileKey app, please UNCHECK the 'this user will use a different email address to log in to the MobileKey app' option.

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After clicking 'Create' you'll see an 'Access User saved successfully' confirmation and have the option to send the Automated Access Instructions email.

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Please contact support with any additional questions or concerns.

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