How can we help?
Promoted articles
Getting Started
Getting Started Guides
- Connecting Your Lock to WiFi
- Device Registration
- Airbnb to remove Guest Email feature, use Messaging only
- EDGEstate by RemoteLock - The NEW Connect Portal
- Getting Started Video
- RemoteLock Mobile App Overview
Information
Lock Installation
- Using the Mobile App to Connect your Lock to Wi-Fi
- 500 Series Deadbolt Hardware Installation (openEDGE Residential Grade - 5i RG)
- 500 Series Deadbolt - Handing the Lock (openEDGE Residential Grade - 5i RG)
- 500 Series Lever Hardware Installation (openEDGE Residential Grade - 5i RG)
- 600 Series Hardware Installation (openEDGE Light Duty Commercial Levers - 3i BG)
- 600 Series Mortise Latch Installation (openEDGE Light Duty Commercial Levers - 3i BG)
Troubleshooting and Repairs
- Troubleshooting and Best Practices
- Device Registration Issues - Troubleshooting and Self Help
- 500 Series OpenEdge Deadbolt (5i/RG) - Replace Motor
- 500 Series OpenEdge (5i/RG) Replace Keypad
- ResortLock RL 4000 / LS 6i / LS1500 Keypad Replacement
- 500 Series OpenEdge Deadbolt (5i/RG) Tailpiece Orientation
Lock Management
Connected Door Locks
- 700 Series (CG 7i) Programming Functions and Function Codes
- Replacing your RemoteLock from the Device Settings page
- Schlage Encode Integration Overview
- TripAngle (BookingWithEase) and RemoteLock Integration
- New RemoteLock Features Update (as of 9/25/18)
- Dashboard Health Bar and Icon meanings
Access User Management
Account Management
- EdgeState Accounts in Grace Period – Credit Card Subscriptions
- Account Management Menu
- Account Settings
- Pricing and Billing
- Members and Roles
- Permissions Explanation - Members and Roles
Other
- Adding a LOCAL user code to the lock
- Transfer of Ownership
- Events explanation
- How to update your customer satisfaction rating
- Notifications and how they work
- Locations
Product Information
Product Manuals
- 600 Series Motor Replacement (openEDGE Light Duty Commercial Levers - 3i BG)
- Mortise Latch Installation for lock models: RL4000, LS6i, LS6000i
- Creating Mobile Key Credentials
- RemoteLock Mobile Key Reader Setup
- RemoteLock Internet Connection Setup Guide
- WiFi Provisioning Guide
ACS - Access Control System
ACS Hardware manuals and Diagrams
Readers and Strikes Wiring Diagrams
Technical Documents
ResortLock Management
- Using Cards & Fobs on OpenEdge Locks
- Enrolling MIFARE Cards & Fobs
- Assigning MIFARE Cards & Fobs to Access Users
- ResortLock FAQs and Troubleshooting Guide
- ResortLock Guest Codes
- ResortLock: Lock Management