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Getting Started
Getting Started Guides
- Connecting Your Lock to WiFi
- Device Registration
- EDGEstate by RemoteLock - The NEW Connect Portal
- RemoteLock -Start Here- Guide
- Getting Started Video
- RemoteLock Mobile App Overview
Information
Lock Installation
- Using the Mobile App to Connect your Lock to Wi-Fi
- CG-EX (Push / Exit / Panic Bar) Installation Guide
- Deadbolt lock - OpenEdge RG Deadbolt (formerly model 5i deadbolt) Installation manual
- OpenEdge RG (formerly model 5i) Deadbolt - Handing the lock installation step
- Lever lock - OpenEdge RG Lever (formerly model 5i lever) Installation manual
- OpenEdge BG (Formerly 3i) Installation
Troubleshooting and Repairs
- Troubleshooting and Best Practices
- Spindle Test
- WiFi Connectivity Best Practices
- Feature Request Suggestions
- Lock Grease
- Snapback Issues (deadbolt/leaver not working)
Lock Management
Connected Door Locks
- TripAngle (BookingWithEase) and RemoteLock Integration
- New RemoteLock Features Update (as of 9/25/18)
- Dashboard Health Bar and Icon meanings
- Door Locks: Overview
- Door Locks: Settings
- Devices: Access
Access User Management
Account Management
- EdgeState Accounts in Grace Period – Credit Card Subscriptions
- Account Management Menu
- Account Settings
- Pricing and Billing
- Members and Roles
- Permissions Explanation - Members and Roles
Other
- Adding a LOCAL user code to the lock
- Transfer of Ownership
- Events explanation
- How to update your customer satisfaction rating
- Notifications and how they work
- Locations
Product Information
Product Manuals
- Mortise Latch Installation for lock models: RL4000, LS6i, LS6000i
- Creating Mobile Key Credentials
- RemoteLock Mobile Key Reader Setup
- RemoteLock Internet Connection Setup Guide
- WiFi Provisioning Guide
- DB 500R User Manual