Door Locks: Overview


  1. Lock Detail View
  2. Lock Status
  3. Note on Battery Level

Additional articles:

  1. Lock Settings
  2. Access
  3. Integrations
    1. AirBnb
    2. HomeAway / VRBO
  4. Common Door

Lock Detail View

View and manage all aspects of a door lock from the Devices tab. From the Devices tab, clicking a lock will bring you to the Lock Detail view. From here, you can see the lock's current status, Settings, Access Users, Access Guests, lock Events, Notifications, Notification History, and Lock Specific Access Instructions.


Clicking 'Garage Door' in the above screenshot would take you to the Lock Detail View. The detail view shows the lock status at the top of the page along with wifi and battery strength. Access Users and Guests are displayed with the ability to Add Access User or Add Access Guest options. The left side of the page has tabs to access Events details, the Lock's Settings tab, Notifications, Notification History, and Access Instructions. Each tab can be clicked for additional information.


Lock Status


From the Devices tab or the Lock Detail / Status bar, you can view the lock's last connection timestamp to see when the lock last checked in to Wifi and updated events. The current Locked or Unlocked state of the door is also visible. To change the state, use the slider and move to the locked or unlocked position.


Please Note: The lock's WiFi radio needs to be awake to receive the lock/unlock command. For example, if the Heartbeat interval is set for 30 minutes, this command may not be received for a maximum of 30 minutes later.

However, if your lock is set to wake wifi on any user action (e.g. key press), the lock will wake up on a keypress and receive any pending commands. Additional information is found in our Heartbeat interval explained article

The Lock Status bar also displays the last battery level and WiFi signal strength reported by the lock. These levels are updated anytime the lock wakes up and connects to the internet.

Note on Battery Level

The displayed strength of the battery level takes the battery type specified in the Lock Settings into account. As you can see in the example graph below, the typical discharge curve for Alkaline batteries is a smooth and steady decline. Compare that to Lithium batteries that hold a high voltage for a much longer duration but then fall off a cliff when close to the end of life. Therefore, while 4 alkaline batteries with a reading of 5 volts still has plenty of life left, lithium batteries are near the end of life. In order for the system to give an accurate estimate of battery level, the battery type needs to be set properly.

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