Airbnb Integration

Airbnb Integration

By connecting your Airbnb account with your LockState account, approved bookings made on Airbnb will be automatically sent to your LockState account. This will then create a code for the guest during the time of their stay and send an email informing the guest of their code and instructions for using the lock.

Start by logging in to your account from RemoteLock.com

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From the Connect by LockState portal, click the drop-down in the upper right-hand corner of the page and select Integrations.

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Next, you will connect with Airbnb

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If you are not currently logged into Airbnb, on the following screen you will be asked to log in. Proceed to the next step if already logged in.

The next page will ask to allow LockState Connect to access your Airbnb account information which will be used to create codes base on reservations from Airbnb.

After allowing access, you will be redirected back to LockState Connect where a list of properties from your Airbnb account will be displayed. For each listing, you can then click the Add Door button to associate the Airbnb listing with a lock (or multiple locks) within your connect account.These doors should have already been created in your account.

Note: After connecting with Airbnb, only newly-created reservations will be added to the lock.

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After clicking "ADD DOOR", a popup box will appear where you should select the corresponding door from the search bar or drop down.

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After adding a door to a specific property, you'll receive an "Airbnb Listing Device Saved Successfully" notification at the bottom of the page.

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When a booking is confirmed in Airbnb, the Guest User will be added to all the locks associated with this property. , All bookings can then be viewed within the Access Guest section of your lock including their name, pin codes, and start and end times.

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The green check mark on the right side of the guest record indicates that the Guest’s information has been confirmed on the lock.

If the confirmation is still pending, there will be a gray checkmark icon.

 

If the confirmation fails to sync on the lock, a red exclamation icon will display next to a refresh icon giving you the option to resend the access information to the lock.

The pencil icon will allow you to edit the Door Access associated with this user. From the pop up you can edit all the locks the users will have access to, override access times (to set a different start and/or end time for the particular door or guest), and edit the access schedules associated with this user.

From the Access Users tab, all the Users and Guests can be viewed in a calendar form.

Clicking on a guests name from the list or calendar view will take you to a page with all their access information. From this page, you will be able to see the guests name, guest.airbnb.com contact information, pin code, start and end date, door access, events, and guest email template.

From the Airbnb side... A user will find and review your listing, select the dates and number of guests and click Book to initiate the booking process.

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The user will be asked some additional information, requested to "Say hello to the host" (you), and click Continue.

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The user will land on the "Confirm and pay" page where they will see their credit card information on file and will have to click "Confirm and pay" to book the listing.

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After the user clicks "Confirm and pay" they will land on a booking confirmation page and receive a booking confirmation email from Airbnb.

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Email automatically sent by Airbnb:

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This email will contain information on the booking such as start and end times, a view of the full itinerary including the address for your stay, the amount paid, reservation code, and an option to change the reservation. You will also see information on the host (your Airbnb information), house rules, what to expect, and an option to contact Airbnb support. Please note, this email will not contain the pin code or access instructions from LockState.

Once the user is automatically added to the LockState doors associated with this property. LockState will send the guest email template associated with these locks to Airbnb, who will forward the information to the user. The guest email, depending on how it's customized in the Connect portal, will look like this when received by the guest:airbnb_connectautoemail.png

 

The guest email template, access instructions, and additional information can be fully customized in the portal. Although the email is sent at the time of confirmation in Airbnb, the guest email template can also be sent at a later date.

To do this, select the Airbnb guest user in the portal then click the Guest Email Template or Preview button (aforementioned).

From the Guest Email Preview, you can select "Don't Send", "Send Later", or "Send Email Now".

If you select "Send Later" you can select to re-send the Guest Email and Access Instructions the "Day before" the reservation start time, "Two days before" the reservation start time, or "Week before" the reservation start time depending on applicability. 

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After a guest email schedule is updated, you'll receive a confirmation notification at the bottom of the page. 

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Please see our other help center articles for information on Adding Guest Codes, Access Guests, Schedules, and Locations. http://support.remotelock.com 

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