Account Settings

Contents:

  1. Account Name
  2. Default Guest Start and End Time
  3. Number of Digits for Auto-Generated PIN
  4. Receive Weekly Summary
  5. Navigation Bar Visibility

Access these settings by selecting "My Account" from the top right drop down, then select "Account Settings." 

 

Account Name

The name that is displayed when referencing the account owner.

Back to Top ^


Default Guest Start and End Time

The Default Guest Start and End settings are used for global check-in and check-out times. However, if there is a need for a different check-in and check-out time for particular locks within the account, these times can be set on the individual lock's settings page. In this case, the individual lock settings times will overrule the account settings times.

Here's how things work on the database level:

  • when a new lock is created "default guest start/end time" is empty (no default for this)
  • when an account is created "default guest start/end time" does have the defaults of 4 PM and 11 AM.
  • for Airbnb, the system "guest start/end time" we first lookup the value on the lock. If not present, we take account value (which is always present and can be the default or user set).
    • Please take note of the option to "Always use these Default Guest Times for guests generated by Airbnb or HomeAway". Be sure to enable this option if you prefer to use the start/end times specified in the connect portal or disable this option if you prefer to use the start/end times specified in your integration's app.

How things work in the User Interface:

  • in the account settings "default guest start/end time" is always populated with the database value. This value might be the default or user set but it always exists in the database.
  • New locks have empty/null values for these fields. In this case, we take account values (user set or default) and populate the lock settings page with it. It makes sense to do this as account values will be used when a guest is created. Also, we provide more info to the user.
  • When a user updates "default guest start/end time" in lock settings page, we show user-set values for that lock (account fallback not used). This is per field, so lock "default start time" might be user set, but "default end time" might fall back to use corresponding account value.

Back to Top ^


Number of Digits for Auto Generated PIN

Sets the number of digits for a PIN that is generated automatically through the system via an integration. Some of our partner integrations (Airbnb for example), do not specify a pin number for the guest code. In these cases, the system will assign a randomly generated pin number for the guest code. This setting allows users to set the length of this randomly generated pin number between 4 and 6 digits in length. 4 digits is the default, but owners wanting more security can select 5 or 6 digits.

Below the Number of Digits for Auto Generated PIN filed is the option to "Conceal PIN codes throughout application, click or tap to reveal code". Select this option to protect from "over the shoulder" viewing and ensure another level of security. Selecting this option will censor and conceal any pin codes that are visible throughout your account. To reveal and un-censor these codes, you'll simply click on the starred code and click the code again to re-conceal.

Back to Top ^


Receive Weekly Summary

The Weekly Summary is an email that is sent once a week that provides an overview of what has happened on the account over the last week. Click to subscribe or unsubscribe at any time.

 

Included items in the email are:

Access Events - locked, unlocked, access denied frequency graph.

Access Users and Guests - Number of users and guests pie chart.

Account Activity - activity log of changes to the account.

Issues - potential issues with devices such as low battery warnings and offline/online alerts.

Access Activity - most active doors and most active access users and guests bar graph.

Back to Top ^


Shows or hides the Navigation Bar upon sign in. Clicking on the 3 horizontal lines at the top left of the portal will also hide or show the Navigation Bar temporarily.

Example of Visible Navigation Bar

 

Example of Hidden Navigation Bar

Back to Top ^

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.