Two Factor Authentication

The RemoteLock portal offers two-factor authentication to work as an extra step in the login process and act as a second security layer to reconfirm your identity.


Setting Up Two-Factor Authentication

In your account, under "Account Settings" you'll see an option to "Require two-factor authentication for all members." Make sure to check this box, and then click "Save". 






Please note, once two-factor authentication has been enabled, all admins and members will be required to set up two-factor authentication the next time they sign in.

Once enabled, you'll be required to add a phone number to link to your account after the next login attempt.

You'll see the following message: "The owner of this account requires two-factor authentication for all users. Start the setup by adding your phone number." Select your country, and then enter your phone number and click "Add". 


After providing this information, the system will text you a unique, one-time use code to verify the number. You'll need to enter the code to verify your phone number. The text you receive should look something like the image below. You'll enter that information in the "Verify Your Phone" popup.




Enter the verification code and click "Verify Phone."

The system will provide you with a Backup Code. This backup code allows you to bypass two-step authentication. Please be sure to write this backup code down and store it in a secure place or take a screenshot of the code and email it to yourself for future reference.


That's it! Two-factor authentication has been enabled! From now on, when you sign in to your account on a new device, we'll ask you for both your password and two-factor verification code.


Future sign-in requests will trigger a two-factor authentication code. The request for the code will look like this: 


The verification code text message will look the same as the one pictured above from when you initially set up the two-factor authentication. 


If you didn't receive the verification code, you'll have the option to have it resent from the portal. If you can't access your phone, you'll have the option to choose another verification method. If you choose another verification method, you'll be able to choose to "Use code received via SMS" or to "Use backup code" you were initially provided. You will also have the option to submit a change of password request.


If you select to "Use backup code", you will be prompted to enter your email/username, password, and the backup code you were initially provided when you set up your two-factor authentication. Once you enter these and click "Sign In & Disable Two Step Authentication", you will be signed into your account and two-factor authentication will be disabled going forward. 



How to Update your Two-Factor Authentication Phone Number

If you'd like to update your Two-Factor Authentication phone number, you can do so by visiting your "Profile" page under "My Account". At the bottom of this page, you will see the phone number that is currently listed for your Two-Factor Authentication. To change it, click on the trash can icon to the right of the phone number. 



Once you do this, you will see an option to "Add Phone Number". When you click this, a pop up will appear prompting you to select your country and enter your phone number. 


After this, you will have to confirm the verification code that is sent to your phone. Once confirmed, the new two-factor authentication number will be added. It will also generate a new backup code. 


Generating a New Backup Code

If at any time you'd like to generate a new backup code, you can do so by clicking on the regenerate icon to the right of where it says "Backup code" on your Profile page. 


If you experience difficulty logging in to the mobile app after turning on two-factor authentication, you may need to disable this setting by logging in to your account on a computer browser and deselecting the requirement under account settings. After saving the settings and no longer requiring two-factor or two-step authentication you should be able to login to the app without issue.


If you have any issues with the two-factor authentication, please be sure to contact Support





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