Adding an ACS in RemoteLock Video Explanation:
Deleting and Re-adding a Door Video Explanation:
First, you should write down the device's serial number and make note of any inputs (DPS/REX).
This will take you to the ACS page. You can also get to this page by clicking the Advanced tab, then ACS.
From here, click Add Controller.
In the window that appears, fill in controller name, serial number, and location.
Click 'Create' and allow the controller to go through the detect configuration process.
When complete, the loading bar will disappear and the cloud icon will turn green.
Add any REX buttons or door sensors (DPS) in prospective door’s Door Settings.
The following ports will be used for Mercury and must be opened on your network:
3001 - TCP
67 - UDP
68 - UDP
If the detect configuration loading bar never finishes, check your ethernet connection and then contact support.
Any ACS system will bring up the maximum number of doors that it can provide, which is at least two If any unused doors are not deleted within a day, they will be accounted for in billing.