If you sell your home or need to change the ownership of the lock or transfer the lock to a new owner please follow the instructions below.
The best way to transfer ownership is for the new owner to create their own account.
The new account owner will need the key to the lock and the lock's serial number.
- Login to your account.
- Click on Devices.
- Click on the device in question.
- Click on the Settings tab.
- Copy the serial number and model number (take a screenshot)
- Delete Lock and Save.
Give the new owners the link to have them create their own account. Once the device has been deleted off the old account, the new owners will be able to register the device (by adding serial number and model number) and (if it's a connected device) connect it to their wifi network.
Please contact support if you have any questions, concerns, or need any additional help.