The spindle test is performed in order to test the functionality of the motor in the lock.
If the spindle is working as shown below, this means the motor is locking and unlocking the device properly.
If the lock is not working as expected when installed on the door, but this test is successful, it would indicate another issue with the installation. These other issues could be an alignment error, the lock being installed too tightly on the door, an issue with the latch, etc.
To begin, you will remove the lock from the door. This test is not performed while the lock is installed, nor will you need the latch in order to complete this test. Once the lock is uninstalled completely, plug the power cord back into the battery side of the lock as shown, and use the spindle (not the handle) to complete this test, as demonstrated in the GIFs below.
When door is locked, the spindle will move freely to the right and left:
When door is unlocked, spindle will not move in either direction:
Additional troubleshooting tips can be found in our Troubleshooting and Best Practices article.