Airbnb to remove Guest Email feature, use Messaging only

Airbnb has been providing an easy way to contact Airbnb guests via email - specialized email addresses (ex brian-zpwc12fq5e59xihd@guest.airbnb.com) for each reservation. This has been the primary way for us to deliver generated PIN codes and Access Instructions to Airbnb guests.

Airbnb has decided to remove this guest email feature, effective in August 2020.

Because of this, we will soon only be able to deliver generated PIN codes via Airbnb's messaging system.

Note that action may be required by the RemoteLock customer for Airbnb messaging to work!


To ensure that your generated PIN codes are able to be sent to your Airbnb guests, please log into the RemoteLock EdgeState portal and follow these instructions to re-authorize your Airbnb account.

 

1. Once logged into your RemoteLock account, Click "Integrations:
click_integrations.png

 

2. Click the "airbnb" tile:
click_airbnb.png

 

3. Click on your Airbnb account. If more than one is listed here, you must repeat this process for each one:
click_my_airbnb_account.png

 

4a. If you see a warning that RemoteLock needs additional access, like this:airbnb_need_permissions.png

Before proceeding, please make sure that you are not already logged into Airbnb. Many customers have multiple Airbnb accounts, and we must make sure that we are integrating with the correct one.

Click the "Grant Access" button. This will allow RemoteLock access to send messages to your Airbnb guest.

Jump to Step 5 below.

 

4b. If you see a warning that the integration has lost its connection with Airbnb:
airbnb_reconnect.png

Before proceeding, please make sure that you are not already logged into Airbnb. Many customers have multiple Airbnb accounts, and we must make sure that we are integrating with the correct one.

Click the "Reconnect with Airbnb" button.

 

5. You may see a screen similar to this:

airbnb_allow_access.png

Click the "Allow" button. You should then be redirected back to the EdgeState portal:

airbnb_connected.png

If you see the green "Connected" status and no warnings, everything is good to go! Your guests will begin receiving their generated PIN code and Access Instructions via Airbnb Messaging soon.

You can also enable Airbnb Messaging immediately if you'd like by clicking the Settings tab to the left.

 

Questions and Answers:

Q: When will the switch from Email to Airbnb Messaging occur?
A: We are aiming to switch all customers to Airbnb Messaging in the 1st week of August.

Q: What if I'm not able to perform Step 4 / can't reconnect / grant access?
A: Please contact Customer Support. We will do everything we can to ensure that your Airbnb guests continue to receive generated PIN codes.

Q: My settings show that guests will be emailed the PIN code a certain number of days/hours before start time. Will that be affected?
A: Yes, unfortunately that setting applies only to email, and when the PIN code is sent via Airbnb Messaging, it is sent immediately. This should still provide a good experience for your guests - they will be able to find the PIN and Access Instructions easily via Airbnb within the messages for their reservation, rather than needing to search through email.

 

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