Please see the article on Hostfully for the most up to date version: https://help.hostfully.com/en/articles/2725484-activating-the-remotelock-integration
The RemoteLock integration in Hostfully allows property managers to automate the creation of pincodes for vacation rental travelers. The system will automatically grant guest access to a property for the duration of the stay.
You will need an active RemoteLock account and at least one activated RemoteLock smart lock to use the integration.
Step 1: Activating the RemoteLock integration
Head to Hostfully's Integration Zone:
Toggle the RemoteLock integration to ON:
On RemoteLock's popup, click Connect:
Step 2: Authorize Hostfully's platform access
You'll be redirected to your RemoteLock account. If you're not logged in, please log in. On the popup click Authorize to grant platform access to your account:
You will be redirected to Hostfully.
Step 3: Map your lock to a property on Hostfully
Go to Hostfully's Integration page:
Click Settings next to the RemoteLock toggle:
This will lead to the property-to-lock mapping page. On the Select a Lock drop-down, select the smart lock you want to map to a property. Then click Connect:
Once the mapping is done, you're done with the set up.
Now, let the system do its magic
Important note: pincodes will not automatically be created for iCal bookings. You will need to manually create those pincodes. They can still be inserted into Hostfully and sent with the email template and trigger.
With this set up Hostfully will automatically create pincodes for each guest when a booking is paid in full for the properties mapped to the RemoteLock, also the best practice. This is because RemoteLock requires all pincodes to be unique.
If the host wants to create the pincode manually they can do that on the Stay Details page. If that pincode is not unique, it will generate an error at RemoteLock.
Pincodes will be random 6-digit codes, valid for the duration of the stay. Per RemoteLock's scheduling scheme the pincodes become inactive at check-out time.
When a pincode is created by the system, it will be visible on the booking window, on the Stay Details tab, as below:
If you use the RemoteLock mobile app, the new created guest and its associated pincode will automatically show under the GUEST USERS section:
Note: the pincode is randomly generated and is always 6 digits. RemoteLock advised us to create the six-digit random number for security. Some of our customers want to use guests's phone number as a door code but industry professionals don't recommend it for security reasons. For example the guest is out at bar and exchanges phone numbers with someone they just met, now that person has the key to their house.
Step 4: Notify your guests
You can include the pincode and instructions into your pre check-in message. To do that, edit the template and incorporate the pincode variable [$LEAD_PINCODE$] from the drop-down. You can also add all the details your guests will need to access your property.
Note: pincodes are not necessarily generated immediately. Depending on the pincode provider, there may be a delay. Hostfully’s Template and Trigger system will wait up to 3 hours for pincodes to populate. If after 3 hours the pincode is still not available then the message will fail.
Note on pincode validity:
Pincodes are created only when reservations are paid in full
If a reservation that is paid in full is then cancelled then the pincode will be invalidated
As always, please feel free to send us your feedback and questions to firstname.lastname@example.org.
You can also reach out to email@example.com. They need:
Remotelock account email address
Remotelock device serial number